Career Opportunities >> Customer Service Lead
Customer Service Lead
Summary
Title:Customer Service Lead
ID:9562315789
Store Location:Appleton, WI
Status:Full-Time
Department:Cashier
Salary Range:Minimum starting at $18.00 per hour
Description

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

 

Overview:

The Customer Service Lead position is responsible for customer service operations and projects. They are also committing to a professional, team environment and being able to quickly process accurate and efficient sales transactions. This position will provide world class customer service by greeting and thanking customers as well as responding to their requests.
 

Compensation:
Minimum starting at $18.00 per hour
 

Schedule:

Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month. Average hours per week is 40 hours. Schedule usually includes a weekend rotation, day off during the week and 1-2 close nights per week. 

 

The Essentials:

  • Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
  • Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
  • Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
  • Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
  • Complete Customer Service projects and delegate to other cashiers when needed
  • Coordinate and train Customer Service Cashiers
  • Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
  • Accurately create monthly budget and place orders for register supplies and parts
  • Maintain orderly appearance of customer service and surrounding areas
  • Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
  • Ability to read, comprehend and write simple instructions, short correspondence, and memos.
  • Electively present information in one-on-one and small group situations to customers and other employees of the organization
  • Demonstrates strong communication, organization, attention to detail, and problem solving skills
  • Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
  • Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays
  • Assist with all other duties as assigned

 

Benefits:

Scheels offers a complete benefits package to include:

  • Employee Stock Ownership Program
  • Associate Discount
  • Health & Dental Insurance
  • Short Term & Long Term Disability Insurance
  • All State Accident Insurance
  • Employee Assistance Program
  • Paid Time Off
  • Holiday Pay
  • 401(K)/Roth(K)
  • Maternity Leave
  • Bereavement


What it takes to be a Scheels Expert:

Customer Service

  • Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
  • Show respect and appreciation for others and Scheels
  • Arrive to work and meetings 10 minutes early

Servant Leadership

  • Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
  • Ability to adapt to a changing work environment
  • Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

  • Demonstrate pride and ownership of their work while meeting expected deadlines


Expert Experience:

High School Diploma, or General Education Degree(GED), and 1+ years of cashiering experience or training; or equivalent combination of education and experience.

 

Activity:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Leaders are expected to enforce all safety policies and procedures. Encourage associates to report any safety concerns, near misses or incidents


Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

To take advantage of this excellent opportunity, please complete our online application and attach your resume or stop by our Appleton SCHEELS at 4301 W. Wisconsin Avenue, Appleton, WI 54913,  to complete a paper application and speak with a hiring leader. 

This opening is closed and is no longer accepting applications
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