Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

Overview:

The Fitting Room Attendant and Reception position is responsible for providing world class customer service by providing knowledgeable and courteous assistance to all incoming calls to Scheels & being accessible for questions as it relates to product location, price and use of merchandise. This position will represent Scheels as a friendly, courteous and knowledgeable professional to all Scheels Customers and the Scheels Team.
 

What it takes to be a Scheels Expert:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Servant Leadership

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials:

• Assist customers by connecting them with a Scheels Clothing expert
• Assist in answering questions regarding location, price and use of merchandise
• Maintain an orderly appearance of personal work space and surrounding areas
• Answer all incoming calls in a friendly, professional and pleasant disposition
• Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
• Assist with general cleaning and organization around the store and back stock areas
• Actively maintain Scheels standards regarding hanging and folding of product
• Assist in returning unpurchased merchandise from the fitting room to appropriate place on the sales floor
• Make signs for all shops, order supplies and keep stocked at all times
• Demonstrate a positive attitude towards customers and coworkers on a daily basis
• Assist in various projects for members of the Leadership team as needed
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Demonstrate multi-tasking, organization, attention to detail, and problem solving skills 
• Experience in Microsoft Office programs such as Word, Publisher, and Excel
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Ability to deal with problems involving several concrete variables in standardized situations

Expert Experience:
High School diploma, or General Education Degree (GED); one to three months of related experience or training; or equivalent combination of education and experience.

Activity:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Schedule:
Must be flexible to work assigned schedule between 5 p.m. and 9 p.m., Monday through Friday,  9 a.m. to 9 p.m. Saturday and 10 a.m. to 6 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays.  Must be available 1 night Monday through Friday and a minimum of 2 weekends a month. Average hours per week is 10-15 hours.

Salary:

Starting wage is $13.00/hr

Benefits:

Scheels offers a complete benefits package to include:

• Associate Discount
• Volunteer Incentive
• Employee Assistance Program
• Holiday Pay
• 401(k)/Roth

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.